Jet2.com and Jet2holidays have today announced that their customers at Newcastle Airport will benefit from an “even better” end-to-end experience after its ramp-handling operations, which includes baggage handling, were taken in-house.
The move comes as part of Jet2.com and Jet2holidays’ ongoing commitment to “always developing the customer experience” and its operations, ahead of its “biggest ever summer” at Newcastle International Airport.
The leisure airline and UK’s largest tour operator have 36 sun and city destinations for customers and independent travel agents to choose from this summer from Newcastle Airport, including brand new Verona which opens up the famous Lake Garda region.
With over 1.2 million seats on sale, the companies will operate up to 125 weekly flights during peak periods from the base.
Eight based aircraft will be in operation at Newcastle International Airport this summer to support this programme, expanding to nine based aircraft during the peak holiday season, with a team of over 700 colleagues looking after customers.
This now includes a dedicated ramp-handling team including Ramp Agents and Baggage Loaders. Working as part of the Ground Operations Team, the team is responsible for ensuring that flights depart safely and on time, whilst providing a VIP experience for customers.
As a result of today’s announcement, Jet2.com and Jet2holidays now self-handle at Bristol, Birmingham, East Midlands, Leeds Bradford, Manchester and London Stansted Airports, as well as Newcastle.
Steve Heapy, CEO of Jet2.com and Jet2holidays, commented: “The reason we are a multiple award-winning airline and tour operator is because we provide an industry-leading experience for our customers and continually look for ways to improve that even further.
“Today’s announcement represents a significant investment in our Newcastle Airport operation, and we know it will deliver an even better end-to-end experience for our customers.
“We are looking forward to operating a huge summer programme from Newcastle Airport this year, and we are absolutely delighted at the response that our fantastic product continues to get from customers and independent travel agents across the North East.”